Balenciaga Explorer logo-embroidered backpack

Your satisfaction is our top priority, and we are dedicated to providing you with the best service and experience. We understand that sometimes unforeseen situations may arise, such as damage during transit or issues beyond your control that affect the product. In such cases, we gladly accept returns to ensure you receive the quality you deserve. Please contact us, and we will assist you with the return process.

We want you to be fully satisfied with your purchase. Returns are accepted only if you receive the wrong product or if you are not satisfied with the quality of the item. As we offer carefully curated products, we do not accept returns for manufacturing defects, such as non-functional parts or design flaws, as these are beyond our control. In such cases, we will direct your concerns to the respective manufacturer, and they will address the issue on a case-by-case basis.
To process a return for receiving the wrong product, all packaging and accompanying items must remain intact. Once the returned item is received and inspected, we will process your refund within 2-4 business days. Please note that acceptance of returns is subject to the condition of the product, and we reserve the right to reject return requests if the item does not meet our standards.
For any issues with damaged products, please contact our customer support within 48 hours of delivery, including Sundays, via call, email, or our customer chat support.

To initiate a return, please reach out to our customer care team at carehttps://www.glamcrate.in/
Once your return is processed, a refund confirmation will be sent via email.